Last Updated February 13, 2006Bee Maid Honey Limited Introduction Use of the Bee Maid Honey E-Store, and any personal information provided to Bee Maid Honey Limited ("Bee Maid") in connection with use of the Bee Maid E-Store, is subject to this Privacy Policy. Bee Maid shall make available information about its privacy policy and practices upon request. Bee Maid will transmit the personal information provided to Alberta Honey Producers Cooperative Limited, Manitoba Cooperative Honey Producers Limited (the "Cooperatives") to fill orders, to process payment, and to facilitate delivery. The Cooperatives shall provide the products or services requested to customers directly. To receive products or services ordered through the E-Store, customers must consent to the transmission of personal information to the Cooperatives as set out in the electronic Registration Form. [details] Bee Maid shall bind the Cooperatives, or any agents, contractors or otherwise to comply with its privacy practices as well as applicable privacy legislation. Bee Maid is committed to protecting personal information under its control in accordance with its obligations at law, including The Personal Information Protection and Electronic Documents Act of Canada and The Personal Information Protection Act of Alberta. Bee Maid has established this Privacy Policy to outline its privacy practices with respect to personal information provided in connection with the Bee Maid E-Store and to recognize the rights of individuals to have personal information protected. Bee Maid collects and uses personal information provided by customers and potential customers to create and administer customer accounts, to process orders and requests for products and services, for collection purposes, and to provide you with our e-newsletter and information concerning the honey industry, our products and services, and specials from time to time. Bee Maid will not disclose any personal information under its control to any third party without consent unless required or permitted by law. Privacy Officer Bee Maid has appointed a Privacy Officer to oversee its continued compliance with its privacy obligations at law. The Privacy Officer may also delegate his or her duties to one or more individuals. In meeting its privacy responsibilities, Bee Maid must act in a reasonable manner. Should any person have questions or concerns with respect to Bee Maid's E-Store Privacy Policy, its privacy practices or otherwise, our Privacy Officer may be contacted as follows: Privacy Officer What is personal information? For the purposes of this Privacy Policy, the term “personal information” means information about an identifiable individual, but does not include the name, title, business address or business telephone number of an employee of an organization, provided that such business contact information is for the purposes of contacting an individual in his or her capacity as an employee of that organization. Information that does not identify specific individuals, such as aggregate statistics or anonymous data, is not considered to be personal information. Please note that this Privacy Policy applies to individual information only and does not apply to corporate information nor to publicly available information. What personal information does Bee Maid collect and what are the purposes for collection? Bee Maid may only collect personal information for purposes that are reasonable. In order to use the Bee Maid E-Store, customers must complete the E-Store Registration Form. [details] As part of the Order Form, it is necessary for Bee Maid to collect appropriate contact information such as the name, address, telephone number, facsimile number, email address, payment information and order history of the customer to establish the customer profile, process orders, and to provide the requested products or services. Bee Maid may also use the information provided to distribute its e-newsletter and to provide customers and potential customers with information concerning the honey industry, our products and services, and specials from time to time. To improve and manage your use of the Bee Maid E-Store site, Bee Maid may use cookies. A cookie is an identification tag that our server gives your Web browser when you enter the site. The cookie is used to note the state of your transaction and selections as you move through the Site. When you shut down your Web browser, the cookie is deleted. No information, personal or otherwise, is stored by Bee Maid on your computer once the session is completed. Consent Bee Maid shall only collect, use and disclose your personal information with your consent or where required or permitted by law. In particular, unless otherwise required or permitted by law, Bee Maid will collect your personal information from you directly, or, with your consent, from a third party source. Your consent may be subject to reasonable terms or conditions. Consent may be withdrawn or varied upon giving Bee Maid reasonable notice, subject to legal or contractual restrictions. Bee Maid shall advise you of the likely consequences of varying or withdrawing consent, unless the consequences are reasonably obvious. You may withdraw or vary your consent orally or in writing. Changes to Personal Information You may update your personal information on file with Bee Maid by providing Bee Maid with notice in writing (by e-mail or otherwise) requesting the change. Upon confirmation that such information should by amended, Bee Maid will attend to amending appropriate personal information. Use of Personal Information Only authorized employees of Bee Maid may have access to personal information. Again, personal information may only be used by Bee Maid for purposes that are reasonable and for the purposes for which the information was collected (or for which a customer has consented) unless required or permitted by law. Retention of Personal Information Bee Maid shall make reasonable efforts to ensure that any personal information collected, used or disclosed by or on behalf of Bee Maid is accurate and complete. We will only retain personal information for as long as is reasonable necessary. This retention period may extend beyond the end of a customer's relationship with us when it is required by law, or when it is reasonably necessary for us to have personal information to respond to any issues arising out of our relationship that may need to be addressed at a later date. All personal information will be stored by Bee Maid in accordance with its obligations at law. Bee Maid protects personal information using reasonable safeguards and security measures to protect against unauthorized access, collection, use, disclosure copying, modification, disposal or destruction. Disclosure of Personal Information Bee Maid may only disclose personal information for purposes that are reasonable. Bee Maid does not disclose personal information to any third party without consent unless required or permitted by law. In releasing personal information, Bee Maid will release the minimum amount of information necessary to meet the purposes for which the information is being disclosed. User Name and Password To log into the Bee Maid E-Store Site, you will be issued a User Name and Password following completion of the appropriate forms to establish your customer account. Never reveal your User Name and Password to any third party. Links to Other Sites Our website contains resource links to other websites. Bee Maid is not responsible for the privacy practices of such sites or their operators. We encourage our users to be aware when they leave our site and to read the privacy statements of other sites they visit. Amendments to the Privacy Policy We reserve the right, at our sole discretion, to change, modify, add or remove portions of this Privacy Policy at any time. If our information practices change at some time in the future, we will post the changes to our website to notify you of these changes. We will only use personal information collected after the changes are published for new purposes. Please check back frequently. We will conduct periodic reviews of this Privacy Policy to make sure that it remains current with evolving client and member expectations, technologies and laws. Privacy Principles Bee Maid adheres to the following privacy principles:
Bee Maid is accountable for all personal information under its custody or control and has appointed a Privacy Officer to monitor its compliance with its privacy obligations at law. The Privacy Officer may appoint other individuals within Bee Maid to be responsible for the day-to-day collection and processing of personal information.
The purposes for which Bee Maid collects, uses and discloses personal information shall be identified at or prior to the time of collection. Bee Maid shall also then provide the name of a person who is able to answer questions concerning collection on its behalf. Generally, Bee Maid requires personal information to establish and administer customer accounts, to process orders and payments, to deliver products and services, to process payments and collections, and to distribute its e-newsletter and other information from time to time concerning the honey industry, Bee Maid's products and services, and special offers and discounts. Should Bee Maid need to use personal information for a new purpose, it shall obtain consent from the subject individual. Bee Maid will also retain order history and product selections on file to better meet its customers' needs.
Bee Maid may require customers to choose their preferred method of communication (i.e., fax, mail or email).
Bee Maid does not sell, rent or authorize access to any personal information collected about or from our customers to third parties.
Bee Maid only collects, uses and discloses personal information with the knowledge and consent of its customers, except where required or permitted by law. Consent may be oral or in writing. The type of consent required (namely the requirement to receive express or implied consent) will vary according to the sensitivity of the information.
For greater certainty, Bee Maid may collect, use or disclose personal information without knowledge or consent subject to applicable laws, for example if seeking the consent of the individual might defeat the purpose of collecting, using or disclosing the information, such as in the investigation of a breach of an agreement or a contravention of a law, then no consent would be required. Bee Maid may also collect, use or disclose personal information without consent to collect a debt, to comply with a subpoena, warrant or other court order, or as may be otherwise required or authorized by law.
Collection of personal information is limited to that which is required to fulfill the purposes identified by Bee Maid. Information shall be collected by fair and lawful means. Personal Information shall only be collected from the subject individual unless the individual consents to collection from a third-party source, or unless required or permitted by law.
We will only retain personal information for as long as is reasonably necessary. Generally, Bee Maid retains personal information about customers until the customer relationship has been cancelled, at which time the personal information is deleted from our database. This retention period may extend beyond the end of a customer's relationship with us when it is required by law, or when it is reasonably necessary for us to have personal information to respond to any issues arising out of our relationship that may need to be addressed at a later date.
We may provide personal information to other persons only: § when we have an individual's consent, whether express or implied; § when we are required or permitted by law to do so, or when we need to disclose the information to protect our interests in the context of a legal or administrative proceeding.
Bee Maid shall make reasonable efforts to keep personal information accurate, complete and up-to-date. If you find any errors in the personal information Bee Maid has about you, advise Bee Maid accordingly and Bee Maid will make the appropriate corrections. Bee Maid will also communicate the corrected information to anyone it may have misinformed. For personal information that remains in dispute, Bee Maid will make a note of your opinion in our records.
At any time, individuals can inform our office, in writing, of changes to his or her personal information. It is the responsibility of the Privacy Officer (or her designate) to ensure that these changes are made in our database where appropriate.
7. Safeguards
Bee Maid shall protect personal information with safeguards and security appropriate to the sensitivity of the information. Such security measures shall protect against unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction.
All Bee Maid's suppliers and agents, as part of their contracts with Bee Maid, are bound to maintain confidentiality, may not use personal information for any unauthorized purpose, and must comply with applicable privacy legislation. When Bee Maid provides personal information in response to a legal inquiry or order, Bee Maid takes steps to ensure that the order is valid and will disclose only the information that is legally required.
All Bee Maid staff have been advised of Bee Maid's privacy obligations and policies. Staff are only granted access to customer personal information in order to complete their employment duties.
Access to a customer’s financial information, which includes his or her payment history, is restricted to authorized personnel.
Access to credit card information provided by the customer is restricted to authorized personnel.
Bee Maid shall make readily to individuals specific information about its policies and practices relating to the management of personal information.
Questions regarding our Privacy Policy can be directed to our Privacy Officer:
Upon request, individuals shall be informed of the existence, use and disclosure of his or her personal information (including the purposes for which Bee Maid has been and is using the relevant personal information as well as the names of the persons to whom and circumstances in which the personal information has been and is being disclosed). Subject to any exceptions specified by law, an individual shall be given access to personal information under the custody or control of Bee Maid. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. All of the foregoing being subject to exceptions specified at law.
An individual may be required to provide sufficient information to permit Bee Maid in writing to provide an account of the existence, use and disclosure of personal information or to correct inaccurate or incomplete information. The information provided shall be used only for this purpose.
If Bee Maid has disclosed incorrect information to other organizations, it shall send a notification containing the corrected information to each organization to which the incorrect information has been disclosed, if it is reasonable to do so.
Bee Maid shall respond to an individuals' request for access or collection within a reasonable time (namely by no later than 30 days following receipt of the request in writing).
10. Challenging Compliance
An individual shall be able to address a challenge concerning compliance with these privacy principles to the Privacy Officer. The Privacy Officer shall investigate and respond to all complaints. If a complaint is found to be justified, Bee Maid shall take appropriate measures, including, if necessary to amend its policies and practices. If your concerns are not resolved to your satisfaction, you may consider contacting the Privacy Commissioner of Canada at the following address:
Office of the Privacy Commissioner 112 Kent Street Ottawa, Ontario
Or with respect to Alberta operations:
Office of the
Information and Privacy Commissioner (Calgary) |